Privacy Policy

Introduction

This Privacy Policy describes how snug-wave.com collects, uses, and protects your personal information when you use our blockchain education services. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

Information You Provide Directly

When you enroll in our programs or contact us, we collect:

• Full name and email address
• Educational background and experience level
• Program selections and enrollment preferences
• Payment information processed through secure third-party providers
• Communications you send to us through email or support channels

Information Collected Automatically

When you visit our website, we may collect:

• IP address and browser type
• Pages visited and time spent on each page
• Referring website and exit pages
• Device information and operating system
• Cookie data as described in our Cookie Policy

How We Use Your Information

We use the collected information for the following purposes:

• Providing educational services: Processing enrollments, delivering course content, and managing your learning progress
• Communication: Sending course updates, technical information, and responding to your inquiries
• Improvement: Analyzing usage patterns to enhance our curriculum and platform functionality
• Security: Protecting against unauthorized access and ensuring platform integrity
• Legal compliance: Meeting regulatory requirements and enforcing our terms of use

Data Sharing and Disclosure

We do not sell your personal information. We may share your data only in these circumstances:

• Service providers: Third-party platforms that help us deliver educational content, process payments, or provide technical infrastructure
• Legal requirements: When required by law, court order, or regulatory authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users
• Your consent: When you explicitly authorize us to share specific information

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Active enrollment data: Maintained throughout your program participation plus 3 years after completion
• Course progress and completion records: Retained indefinitely to verify credentials
• Communication records: Kept for 2 years after last interaction
• Financial transaction records: Retained for 7 years as required by tax regulations

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data, subject to legal retention requirements
• Portability: Receive your data in a structured, machine-readable format
• Objection: Opt out of certain data processing activities
• Withdrawal of consent: Revoke previously granted permissions

To exercise these rights, contact us at [email protected] with your request. We will respond within 30 days.

Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls limiting data access to authorized personnel only
• Employee training on data protection principles
• Incident response procedures for potential data breaches

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or sending an email to registered users. Continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests related to this Privacy Policy, contact us at:

Email: [email protected]
Address: 425 Wellington Street West, Suite 302, Toronto, ON M5V 1E3, Canada